Pool Service FAQs

In the spring, summer and fall months it is impossible to maintain a swimming pool without the customer's help. A swimming pool requires weekly attention to be maintained properly this includes checking the chemicals, emptying baskets, backwashing sand filters (required weekly), and adding chemicals as needed. We offer monthly service mainly in the wintertime only but either weekly or every other week is recommended.

When our technicians add chemicals the pool needs to circulate. Timeout puts the remote in a 3-hour countdown keeping the pump running to ensure proper dispersion of the chemicals. The remote will go back to automatic mode once the countdown is over or you go outside and override it by putting the remote back into auto manually.

No. The outside panel is in service mode. In some cases, we need the pool to circulate for 24-48 hours continuously wherein we leave the remote in service mode. At other times our technicians may have accidentally left the remote in service as they were turning the pump on/off to do regular maintenance. If this is the case, then you have to go to the outside panel and put the remote back in auto manually.

A salt pool is a chlorine pool! A salt system is a chlorine generator. It converts sodium chloride (salt) into hypochlorous acid otherwise known as chlorine gas. The salt system basically makes the chlorine for you and that is all it does. When a technician adds chlorine to the pool there could be a few reasons. One is in the winter time when the water gets below 50 degrees and the generator turns itself off. Algae cannot grow in water that cold, but you still need some form of sanitation in the pool so when the water does warm, algae does not begin to form due to the absence of chlorine in the water. Two is that the generator may not be functioning correctly and may need some repairs done. In this case, we will add chlorine manually until the generator is repaired. Another reason may be that the salt level is too low due to large amounts of rain. The generator also turns itself off when the levels get to low. We will add salt to get back to the proper level and add chlorine until the generator turns back on.